Support at Scale: Customer Service with Data, Automation, and a Dash of AI
Aaron Wise
Customer support at scale requires balancing data-driven operations, automation algorithms, and AI to maintain quality and efficiency.
Tag
service operations management
Articles
Optimizing the Dev Machine: Bringing the Science of Operations Management to Software Teams
Aaron Wise
Operations management principles like SOPs, queue management, and PDCA cycles improve efficiency, predictability, and quality in software teams.