“Automation applied to an efficient operation will magnify the efficiency.” — Bill Gates Optimizing and Scaling Customer Support with Technology: A Deep Dive into Techniques, Formulas, and Algorithms Customer support is a key differentiator in today’s competitive landscape, often determining […]
Support at Scale: Customer Service with Data, Automation, and a Dash of AI Read More »
“In the modern economy, trading your labor for equity is like being asked to buy lottery tickets with your rent money.” – Naval Ravikant The Current State of the Labor Market and the Rise of Equity-Only Compensation The labor market
“Customers may forget what you said, but they’ll never forget how you made them feel.” – Maya Angelou Shared Ownership of Customer Retention and Lifetime Value (CLV): Building Synergy Across Teams for Sustainable Growth In high-functioning organizations, customer retention and
“The whole is greater than the sum of its parts.” – Aristotle Leveraging Philosophy to Elevate Cross-Organizational Collaboration in Technology In the world of technology, where rapid iteration and collaboration define our everyday tasks, cross-organizational teamwork can often feel challenging.
Beyond Code and Silos: How Philosophy Powers Better Collaboration Read More »
“Without data, you’re just another person with an opinion.” — W. Edwards Deming Leveraging Product Usage Data to Inform Sales and Marketing Strategies: A Guide for Growing Companies Product usage data has become a cornerstone for developing effective Sales and
“Accountability breeds response-ability.” — Stephen Covey The Impediments to Executive Execution: Patterns, Anti-Patterns, and Strategies for Success In the role of an executive, particularly in technology or product engineering, the challenges of effective execution are multi-dimensional. These range from misaligned
“The best way to predict the future is to create it.” – Peter Drucker Understanding “Led Growth” Models in Companies: From Sales-Led to Product-Led Growth In the fast-paced landscape of modern business, choosing the right growth model is key to
Leading the Way: How to Evolve from Sales-Led to Product-Led Growth Read More »
“It’s not about having the right opportunities. It’s about handling the opportunities right.” — Mark Hunter Improving Lead Scoring and Qualification with Product Insights For Sales and Marketing teams aiming to qualify leads effectively, harnessing product usage data can be
From Product Data to Profits: Supercharging Lead Scoring with Product Insights Read More »
“Without data, you’re just another person with an opinion.” — W. Edwards Deming Leveraging Product Usage Data to Inform Sales and Marketing Strategies: A Guide for Growing Companies Product usage data has become a cornerstone for developing effective Sales and
“In the middle of difficulty lies opportunity.” — Albert Einstein Developing a Cross-Functional Escalation Path for Customer Issues: Best Practices for Every Growth Stage In any customer-centric organization, customer issues that span multiple departments or areas of expertise are inevitable.
From Chaos to Clarity: Building a Cross-Functional Escalation Path That Actually Works Read More »
